Clients' Charter of Rights
1. To retain their personal dignity and independence of the severity of their physical or mental infirmity.
2. To have skilled, sensitive, care to enable them to achieve the highest possible quality of life.
3. To have their social, emotional, religious, cultural and political needs accepted and respected.
4. To have their personal privacy respected.
5. To be consulted about daily living arrangements in the Home and to participate in discussions about and proposed changes to those arrangements.
6. To be fully involved in and fully informed about their individual assessment of need.
7. To make informed choices about their future personal care plans.
8. To have a regular review of their individual circumstance, at which they have a right to be present.
9. To be fully informed about the services provided by the Home and the Social Services department. Supplementary benefit, attendance allowance etc.
10. To choose their own medical practitioner and dentist and to consult them in private.
11. To manage their own financial and personal affairs.
12. To not be moved without consultation.
13. To have access to a formal complaints procedure.
14. To be placed on the electoral register and given the opportunity to vote by post where necessary.
15. Clients are protected by procedures and policies for managing risks and reporting of accidents and incidents.
16. The only restriction. Risk assessment carried out on all residents under the Scottish Care Commission National Care Standards.