Questions and Answers
Who inspects Grayforth House?
Grayforth House is registered and inspected by Scottish Care Commission
Can a Resident have a telephone?
Most of the rooms have a private telephone line.
Do you allow smoking?
No smoking is allowed in our home. This applies to residents, visitors and staff.
What entertainment is provided?
We arrange outings in a Mini Bus when weather allows. Residents enjoy trips around the countryside, trips to local theaters and concerts.
A wide variety of entertainers visit Grayforth House on a regular basis.
What are the visiting hours?
We have open visiting, except for meal times.
Can I attend church?
Residents can attend church services. Services are also held in Grayforth house.
What happens to clients if the care home closes?
Clients and their representatives will be notified of any decision of closure, as will the Social Work Department and Scottish Care Commission. The home owners will assist in relocating clients to a care home of their choice. Clients and their representatives will also be notified of any new management arrangements.
What safety procedures have been followed at Grayforth House?
Grayforth House has been Inspected by Fire Safety Officers, Environmental Health and Scottish Care Commission to their satisfaction.
What is your complaint procedure?
Objective: To deal with any complaints in a professional and competent manner.
Scope: All Staff
Procedure:
1. Residents and families made aware of the complaint procedure as laid down by the Scottish Care Commission guidelines. This is kept in the office. A written copy can be made available on request.
2. When a complaint is raised it must be brought to the attention of the managing director, director of care or care manager and senior carer on duty.
3. Complaint form (reference Form #23) kept in office to be filled out by either the resident, resident's family or staff.
4. The action taken is to be documented on the form.
5. Complainant to be notified of the action taken within 28 days after the date on which the complaint is made and an opportunity to sign re. Action taken.
6.
Documentation (reference Form #23) once completed to be filed and kept in Folder #41. This has also to be made available for the Care Commission.
Please contact us if you have any questions not answered here.